Lenga Store Terms of Service

1. Acceptance of Terms

By accessing or using Lenga Store, you agree to these Terms of Service.

If you do not agree with these terms, you may not use the platform.

2. About Lenga Store

Lenga Store is a digital marketplace and reading platform that enables users to:

• Discover books
• Purchase digital content
• Access educational materials
• Read content on supported devices and applications
• Subscribe to eligible services

3. Accounts

You are responsible for:

• Maintaining account security
• Protecting your password
• Ensuring information is accurate
• Activities conducted through your account

You must be legally capable of entering into a binding agreement or have appropriate permission from a parent, guardian, or institution.

4. Digital Content License

When you purchase a book through Lenga Store, you receive a limited, non-exclusive, non-transferable license to access and read the content.

You do not acquire ownership of the intellectual property contained within the book.

You may not:

• Redistribute content
• Sell copies
• Upload books elsewhere
• Remove copyright notices
• Circumvent DRM or security protections

5. Author and Publisher Rights

Authors and publishers retain ownership of content they upload.

By publishing through Lenga Store, you grant Lenga Store a worldwide, non-exclusive license to:

• Host content
• Display listings
• Deliver purchases
• Create previews
• Promote the marketplace

Authors are responsible for ensuring they own or have rights to publish submitted content.

6. Payments and Purchases

Prices are displayed in applicable currencies.

All purchases are subject to successful payment processing.

We reserve the right to refuse, cancel, or limit transactions where fraud, abuse, or technical errors are suspected.

7. Refunds

Due to the nature of digital content, purchases are generally non-refundable once access has been granted.

Exceptions may include:

• Duplicate purchases
• Technical delivery failures
• Billing errors
• Cases required by applicable law

Refund requests are reviewed on a case-by-case basis.

8. Subscriptions

Certain features may be offered through subscription plans.

Subscriptions may:

• Renew automatically
• Be canceled by the user before renewal
• Change in price with prior notice

Cancellation prevents future charges but does not retroactively refund completed billing periods.

9. Acceptable Use

Users may not:

• Upload illegal content
• Infringe intellectual property rights
• Attempt unauthorized access
• Distribute malware
• Abuse platform services
• Harass other users
• Use automated systems without permission

10. Copyright Complaints

If you believe content infringes your copyright, contact:

copyright@lenga.store

We may remove content while investigating reported violations.

11. Service Availability

We strive to provide reliable access but do not guarantee uninterrupted service.

Maintenance, upgrades, outages, or circumstances beyond our control may affect availability.

12. Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Harm the platform or its users

Users may close their accounts at any time.

13. Limitation of Liability

To the maximum extent permitted by law, Lenga Store and Tanshi Digital Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from use of the platform.

14. Changes to Terms

We may update these Terms periodically.

Continued use of the platform after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by the laws of the Republic of Zambia unless otherwise required by applicable consumer protection laws.